Widerrufsrecht
Return & Refund Policy
We understand that sometimes a purchase may not be exactly what you expected. If you need assistance with a return or refund, please contact us before sending your item back.
Eligibility for Returns
Return requests should generally be submitted within 30 days from the date the order was delivered.
To be considered for return, the item should remain unused and in suitable original condition. Original packaging, accessories, and other included components should be kept whenever possible.
Return Request
Please email our customer service team before returning an item:
Your message should include your order number, the product concerned, and the reason for your request.
Refund Handling
After receiving the returned item, we may review its condition before approving a refund.
Approved refunds will normally be sent to the payment method used for the original purchase. Depending on your payment provider, additional processing time may be required.
Damaged or Incorrect Items
If an order arrives damaged, defective, incomplete, or different from what you purchased, please contact us promptly. Photos or other supporting information may be requested.
Return Costs
Where a return is not caused by a product defect, shipping damage, or an error in fulfilling the order, return shipping costs may be the responsibility of the customer.
Customer Support: skypipeb2@gmail.com